FAQ

Informations générales

How do I use AYA and YEMI?

Morning: two to four drops of AYA on clean skin, pressed into face and neck, followed by SPF. Night: two to four drops of YEMI as your last step — face, neck, décolleté. A 30 ml bottle lasts about two months.

Doesn't a face oil make skin greasy?

No. AYA is built on light, fast-absorbing oils (jojoba, moringa) and leaves a soft glow rather than a film. If your skin is combination or oily, start with two drops.

Is it suitable for sensitive skin?

Both elixirs are scented naturally with essential oils, fully declared in the ingredient list. If your skin is reactive, patch test first: one drop on the inner forearm, wait 24 hours. TÉYA, our face cleanser, is fragrance-free.

Can I use it during pregnancy or breastfeeding?

YEMI contains clary sage and lavender essential oils; AYA contains cedarwood. Please ask your midwife or doctor before use during pregnancy or breastfeeding.

Which product is right for me?

Take the three-minute skin analysis. It matches you to one of four skin profiles and a morning-and-evening ritual.

informations sur Senyana

Where do the ingredients come from?

The heart of every formula is West African: baobab, moringa, hibiscus and touloucouna from Senegal and the Sahel, sourced from women's cooperatives. Mediterranean and other plant oils complete the blends. Every ingredient is listed by its INCI name on each product page.

Where are the products made?

Formulated in Berlin and made in the EU. Every product is safety-assessed under the EU Cosmetics Regulation before it goes on sale.

Are the products vegan and cruelty-free?

Yes. All Sényana products are vegan. Animal testing of cosmetics is banned in the EU and we do not test on animals anywhere.

Why solid bars?

One 70 g bar replaces about two 250 ml bottles of liquid product — no water shipped, no plastic bottle, and cabin-bag friendly. Let the bar dry on a draining dish between uses and it lasts considerably longer.

INFORMATIONS DE LIVRAISON

Combien coûte la livraison et combien de temps prend-elle ?

Allemagne : 4,95 €, offerte dès 45 €. Reste de l'Europe : 6,95 €, offerte dès 100 €. États-Unis et Canada : 14 €, offerte dès 120 €. Les commandes quittent Berlin par DHL sous un à cinq jours ouvrés ; la livraison prend ensuite deux à trois jours ouvrés en Allemagne, trois à six ailleurs en Europe, six à douze vers l'Amérique du Nord.

What does the 30-day satisfaction promise mean?

Try the ritual for a full month. If you are not satisfied, write to hello@senyana.com within 30 days of delivery and we refund your purchase. Your statutory 14-day right of withdrawal remains unaffected.

How do I cancel or return an order?

Use the withdrawal form or simply email hello@senyana.com with your order number. We will send you return instructions the same working day.

Which payment methods do you accept?

Credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. All payments are processed securely by Shopify Payments.

How can I reach you?

Email hello@senyana.com — we answer within one working day. Senyana GmbH, Berlin.